1. General
These Terms and Conditions set out the terms governing the use of the PAUTAC online store (hereinafter the “service provider”) and the service (hereinafter the “service”), as well as the terms applicable to ordering and delivering products. By registering for the Service or purchasing products from the Service, the user (“customer”) agrees to the terms and agrees to abide by these terms. The Service contains notices and instructions specifying these terms.
Service provider contact details: Paukatti Oy, Pippurimyllynkatu 3 A, 40530 Jyväskylä, Finland. Business ID 2642506-6. Customer service email: info@pautac.fi and phone number: +358 50 521 1332.
All rights to the content of the service belong to the service provider. The Service Provider has the right to change these terms and conditions. The customer accepts the changes when using the service. The contract terms valid at any given time can be seen on the service provider’s website.
The service provider is not responsible for the information on the websites of the manufacturers of the products sold in the service.
2. Registration
The customer registers by placing an order in the PAUTAC online store and entering their personal data in the delivery information fields.
The customer must be a natural person of full legal age. A legal entity, ie a company, may also be a customer, but in that case the customer does not have rights for consumer customers, such as the right to return the product in accordance with clause 6 of these Terms. The same applies where the product purchased from the service is used in the course of trade. The customer is responsible for the accuracy of the information provided to the service provider.
The Service Provider has the right to refuse registration and, if necessary, to close the customer’s username.
3. Personal information and its use
The customer’s personal data is collected and stored in the customer register maintained by the service provider (the PAUTAC online store customer register). The use of personal data is described in the register statement, which can be seen on the service provider’s website.
The customer has the right to check or change personal information about himself. The customer has the option to exit this registry. The service contains instructions on information.
4. Ordering and Delivery of Products
Orders are shipped internationally, Free Carrier or Carriage Paid (designated place of delivery) Incoterms 2020. If the delivery area is otherwise delimited, the delimitation is indicated on the service. The starting price for each product is stated on the product page, the prices include the current VAT.
At the same time, any restrictions on the availability of the product are also indicated.
When ordering dual-use products, Paukatti Oy has the right to verify the identity of the end user, if necessary.
You may place an order on the Service without registering. The customer is not immediately bound by the order once the final prices have been confirmed and the invoice has been paid. Products, if in stock, will be delivered within 1-2 days of payment. If there is a delivery problem with the ordered product, the service provider will contact the customer.
4.1 Delivery and transfer outside the EU
Products on sale in the online store may be classified as dual-use products, and products considered as such may require an export permit if they are delivered outside the EU or EU001 countries. All import and customs procedures are the responsibility of the customer.
The customer is responsible for familiarizing himself with the legislation of his country of residence and must ensure that the import/ownership of the ordered goods is permitted in the receiving country. EU regulations and restrictions apply when DU products are moved or sent outside the EU.
5. Payment options
Payment for the order is handled by a prepayment invoice sent to the email address provided by the Customer, or by using Klarna’s payment options.
In the PAUTAC online store, you can choose Klarna as your payment method. Klarna offers flexibility for paying your purchases, allowing you to pay by invoice or in instalments that suit you.
Safe. Easy. Flexible.
Choose Klarna at checkout and you can pay for your purchase later, in the way that suits you best. You will always receive the product before you need to pay for it. You can decide whether you want to pay the full amount at once or split the payment into smaller instalments. Klarna provides a simple, fast and secure way to pay for your purchases. As a customer, you always receive Klarna’s consumer Buyer Protection.
How Klarna works
– Select the products you want and then choose Klarna as your payment method at checkout.
– A credit decision is made immediately based on the information you provide.
– Klarna sends you an invoice via the Klarna app or by email.
– In the future, you can choose Klarna with just one click.
Buy now. Pay later.
Place your order today and pay only after you have received the product and made your final purchase decision. With Klarna, you get 30 days of interest‑free payment time. The payment period starts when the order is shipped. The invoice is sent with your order and also appears in the Klarna app. If for any reason you want to return the product, you do not need to wait for a refund to your account. Read Klarna’s credit agreement terms.
Pilko maksut
With Klarna, you can split your payments over up to 36 months. You can also combine purchases from different stores into a single invoice and choose how many monthly instalments you want to pay. Klarna’s instalment plan does not require complicated registration or a separate credit application. The credit decision is made immediately based on the information you provide at checkout. If you are approved for instalments, you can choose the instalment plan that suits you best, with all terms and costs shown to you at checkout. In the Klarna app, you can always see your next due date and receive reminders. Read more about Klarna’s flexible instalment options.
Klarna app
With the Klarna app, you can easily manage your payments. You also get a clear overview of due dates and upcoming invoices. You can pay your purchases the way you prefer — either immediately or later. The app provides reminders for upcoming payments, and our customer service team is available via in‑app chat 24/7.
Secure payment method
Klarna uses advanced security measures to protect your personal information. Klarna’s Buyer Protection allows you to inspect the products at home and ensures everything is in order before you pay.
Read Klarna’s service terms.
Privacy Notice
As Klarna’s partner, Gigantti must provide certain customer information to Klarna. This applies to customers who choose Klarna as their payment method. Klarna uses this information to check your creditworthiness in order to offer instalment options. We provide Klarna with the following information: name, address, email address, phone number, previous payments, and order history, including payment and delivery methods. All your personal data is processed in accordance with Finnish law and data protection regulations.
Read Klarna’s privacy notice.
Frequently Asked Questions
Klarna’s customer service has compiled the most common questions on their website.
6. Order Cancellation and Refund Right
You may cancel your order until you have paid the invoice. Cancellation must be notified in writing to info@pautac.fi. As soon as the invoice is paid, the order will be deemed confirmed and delivery of the products will begin.
Delivered Products have 14 days return policy from the time of receipt. The product cannot be exchanged for another product upon return. The product will be returned by mail. The customer pays the return shipping cost.
The consumer must regard the product as essentially unchanged and unabated until he has decided to keep the product. The product must be returned in its original marketable packaging. So keep the order shipping box or pack the product in a separate shipping material upon return. If the returned product has been used contrary to the customer’s due diligence obligations, the customer may be charged a depreciation of the product up to the full price of the product.
Products made or modified to the customer’s specifications are not subject to replacement or return.
7. Warranty
Paukatti Oy is responsible for the statutory liability for defective products. If you notice an error in the product, please contact info@pautac.fi. as soon as possible. In this case, indicate the name of the subscriber, the order number, the product name / number and an explanation of the error.
Product warranties are the responsibility of the manufacturers. For warranty issues, please contact our customer service directly.
8. Other terms and conditions
The service provider shall not be liable for any delay caused by force majeure.
Any dispute between the customer and the service provider regarding the contract will be governed by Finnish law.
The Service Provider is liable under the Consumer Protection Act for the products it sells. In the event of a product defect, the customer must always contact the PAUTAC online store’s customer service first. The consumer customer shall have the option of referring the dispute between the service provider and the customer to the Consumer Disputes Board.
9. Cookies (“Cookies”)
Cookies (“cookies”) may be used in the PAUTAC online store to monitor the use of the service, to enable targeted advertising, and to measure the effectiveness of advertising. A cookie is a short text file that is stored on a user’s hard disk by a web server. With the help of cookies, the PAUTAC online store can improve its service to be even more customer‑friendly and provide customers with targeted product recommendations, offers, and benefits.
The user’s web browser is likely to accept cookies by default, but the user may also refuse the use of cookies in their own browser settings or by deleting cookies from their browser after using the service. Please refer to your browser manufacturer’s documentation for specific browser-specific instructions.